Refund Policy
Last updated: March 2026
At Server Pundits, we understand that exceptional circumstances may arise in relation to the nature of the services we provide. We are committed to ensuring customer satisfaction and offer refunds in the following cases:
Service Not Rendered
If a service is cancelled at the buyer's request before the actual service starts, a full refund will be provided.
Delayed Service Delivery
If a service cannot be delivered within the specified time frame due to issues on the part of Server Pundits, a partial refund of up to 10% per occurrence will be granted, starting from the third occurrence.
Please note that the service is considered to have started once the buyer has provided all necessary information for service delivery, such as access and project specifications. Failure to provide such information in a timely manner may result in the decline of a refund request.
Service Not as Described
If a delivered service does not match its description, the buyer may submit a refund request within 7 days of the incident. The request must include clear evidence and detailed information demonstrating the discrepancy. A full refund will be provided.
How to Request a Refund
- Requests for refunds can be made by raising a ticket or sending an email to support@serverpundits.com. The request will be reviewed and accepted or rejected within two weeks from the time the ticket is raised.
- The refund request should be accompanied by detailed and well-founded reasons supporting the request. Please ensure that the request does not contradict our Terms and Conditions.
Contact
If you have any further questions or concerns regarding our refund policy, please reach out to our support department.
Email: info@serverpundits.com
US Office: 20 North Orange Avenue, Suite 1100, Orlando, United States 32801 | Phone: 1.855.578.6348