Terms & Conditions

Services

Server Pundits agrees to offer the following technical support services:

Customer Communication

Promptly respond to customer emails, calls, and live chat regarding any issues related to the services provided. Address customer inquiries, troubleshoot problems, and provide guidance or solutions as necessary.

Network and Server Monitoring

Continuously monitor network and server infrastructure as per the instructions provided upon engagement. Identify and promptly address any potential network or server issues to ensure optimal performance and minimize downtime.

Issue Resolution

Take necessary actions to resolve identified issues promptly and efficiently, including:

• Remote server access to investigate and rectify issues where required.
• Collaboration with relevant suppliers, vendors, or partners to obtain necessary support.
• Thorough research to identify appropriate solutions and apply fixes to any encountered problems.

General

In order to effectively deliver our services, we request that you provide adequate details and access to your services, policies, and systems. Server Pundits cannot be held responsible for any issues or disruptions that may occur with your servers, including any downtime or service interruptions. While we strive to provide reliable and efficient support, the ultimate responsibility for server uptime rests with you.

Billing

All accounts are established on a pre-pay basis. It is your responsibility to promptly notify Server Pundits of any changes in your credit card type, PayPal email address, or credit card expiration date. Monthly billing for credit card accounts will occur once a month.

In the event of a declined credit card payment, you will have a grace period of seven days to make the payment. If the outstanding payment is not received within these seven days, your account will be temporarily placed on hold until the services are fully paid for.

Pricing

Server Pundits retains the right to modify pricing terms for any services at its discretion. We will make reasonable efforts to inform you about any changes in pricing terms, ensuring transparency and providing advance notice whenever possible.

Cancellations

To initiate a cancellation, please send an email to our sales department for authorization purposes. Cancellations cannot be processed through live chat or any instant messaging platforms. While no formal notice is required and there are no cancellation fees, we kindly request a 30-day prior notice if you decide to cancel the service.

We also reserve the right to cancel the service for any reason, and in such cases, we will provide you with a 30-day advance notice.

Data Backups

The customer acknowledges and agrees to take regular backups of all sensitive and critical data on a daily basis. This includes, but is not limited to, client data, hosting account data, server configuration data, and any other data essential for daily operations.

Prior to Server Pundits commencing its services, it is the sole responsibility of the customer to ensure that comprehensive backups of all systems are in place and regularly maintained.

Acceptable Use Policy

Server Pundits strictly prohibits the use of abusive material or engaging in harassment directed towards our employees. This includes abusive language, harassment, or any form of communication through phone, email, chat, or any other electronic means.

In the event of serious violations of our Acceptable Use Policy, Server Pundits reserves the right to suspend or terminate the account without prior notice.

Negative Feedback

We kindly request that negative feedback about Server Pundits be shared directly with our Quality/Escalation department via email before being posted on public forums. Any negative feedback posted publicly without prior communication will result in immediate account termination without any refund.

Disclosure of Confidential Information

The Receiving Party agrees to:

• Limit disclosure of Confidential Information solely to directors, officers, employees, agents, or representatives who require such information for the purpose of the business relationship.
• Inform its representatives about the confidential nature of the disclosed information and ensure they maintain strict confidentiality.
• Handle all Confidential Information with a reasonable degree of care, taking precautions not less than those employed to safeguard its own confidential information.
• Refrain from disclosing any received Confidential Information to third parties, except as otherwise specified in this Agreement.

By subscribing to and/or utilizing our services, you acknowledge and agree to fully accept, comply with, and understand all of our Terms & Conditions.

Contact

Questions about these terms? Contact us at info@serverpundits.com.

US Office: 20 North Orange Avenue, Suite 1100, Orlando, United States 32801 | Phone: 1.855.578.6348